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Q
How can I get the latest price list?
A
Please inform your target capacities and order quantity, we will send you the official Excel quotation within 24 hours.
Q
Will the card slow down after long-time continuous recording?
A
Our high endurance cards adopt advanced wear leveling algorithm to ensure stable performance during long-term loop recording.
Q
How to handle defective products?
A
If quality problems are confirmed, we provide free replacement or after-sales solution.
Q
What is your warranty policy?
A
- Consumer grade cards: 1-year warranty
- Industrial grade cards: 3-year warranty
-SSD:5 year warranty
Q
Do we need to pay deposit for bulk orders?
A
Stock orders: full payment before shipment.
Custom OEM orders: 30% deposit, balance before delivery.
Q
Do you accept USD payment?
A
Yes, we support US dollar international settlement.
Q
What payment methods do you accept?
A
We often accept T/T, Western Union and L/C
Q
Do you support goods consolidation?
A
Yes, we support combined shipment to help customers save logistics costs.
Q
Can you provide full customs clearance documents?
A
Yes, we can provide Commercial Invoice, Packing List, and other required certification documents.
Q
How long is the delivery time?
A
International express: 2–7 days
Air freight: 7–15 days
Sea freight: 25–45 days (depends on destination country)
Q
What shipping methods do you provide?
A
We support DHL, FedEx, UPS air express, air freight and sea freight according to customer’s order volume.
Q
Do you have sufficient stock?
A
Best-selling models are always in large stock to support fast delivery.
Q
Do you offer quantity-based discount prices?
A
Yes. Prices decrease with larger order quantity. Long-term distributors can get exclusive agent prices.
Q
What speed classes do your Micro SD cards support?
A

We provide full speed grades including C10, U1, U3, V30, A1 and A2. We have standard consumer cards, high-speed recording cards and industrial-grade stable cards for different usage scenarios.


Q
Can I get free samples?
A
Yes. Often offer 1-2pcs free sample, if more quantity, need to pay samples, customers need to bear the international shipping cost.
Q
Can you help design packaging artwork?
A
We provide free basic artwork design for OEM customers.
Q
Do you support custom firmware or special functions?
A
Yes. We support customized firmware such as wear balance optimization, write protection, data encryption and partition locking for large orders.
Q
How long is the OEM production lead time?
A

Simple logo printing: 3–5 working days.

New custom packaging: 12–18 working days.

Q
What is the MOQ for OEM orders?
A
Stock products have no MOQ. Custom logo orders start from 5000 pcs.
Q
Can we print our own logo and brand packaging?
A

Yes. We support custom laser logo on cards, custom blister, color box, card paper and full packaging design.

Q
Can you provide speed test reports?
A
Yes. We can provide official speed test reports and inspection documents for bulk orders.
Q
What is the temperature range for industrial-grade SD cards?
A
Industrial version supports wide temperature from -40°C to 85°C, suitable for vehicle, outdoor, industrial and IoT devices.
Q
Can your Micro SD cards be used for dashcams and security IP cameras?
A
Yes. Our U3 & V30 high endurance cards are specially optimized for loop recording, continuous writing and 24/7 surveillance use.
Q
What storage capacities are available?
A

Full range capacity from 8GB, 16GB, 32GB, 64GB, 128GB, 256GB, 512GB up to 1TB. Regular models are always in stock.


Q
Are your memory cards original genuine chips?
A

All our products adopt original genuine NAND flash chips. No expanded capacity, no refurbished chips, no black chips. Every card is strictly tested before shipment.